Frequently Asked Questions
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What is Be Zen
Which payment methods are acceptable?
How much will I pay for Shipping?
When can I expect to receive my order?
We process all orders within 1 - 2 business days. Our estimated delivery time is between 4 - 9 days, depending on destination.
Tracking details will be sent out once your order is processed. You will receive a tracking link with the expected delivery date once you place your order.
At any point in time you can also log into your profile to see the status of your order.
Can I return an item?
We have a 14-day return policy, which means you have 14 days after receiving your item to process a return.
Please note that we do not accept returns for change of mind. We only offer returns for items that are faulty or damaged, as each item is made to order.
Your item must be in the same condition as when you received it, unused, with the tags, and in its original packaging.
Who do I contact for any additional questions on my order?